Refund Policy

An order can be cancelled before fulfillment starts, if the terms of the specific service allow it. Cancellation availability is listed separately for every catalog item.

If an order was not fulfilled due to the service's fault, funds are returned to the dashboard balance or the original payment method, at the user's choice.

For services with refill support, the shortfall is topped up within the warranty period. If refill isn't supported, the refund is calculated proportionally to the unfulfilled quantity.

To request a refund, contact support through the dashboard with the order number and the reason for your request.